Deacon is an AI customer-support agent for software products, answering questions from a team's own material while showing the team what users are trying to achieve.

• Answer customer questions in plain language at any hour.
• Guide users through onboarding and features inside the product.
• Learn from documentation, website pages, files, and how-to videos.
• Surface knowledge gaps, recurring requests, and useful feedback themes.
• Record conversations and score answers against the supplied knowledge base.